Seeing a therapist is often a big step for an employee, and one that involves jumping over multiple hurdles.
They may have to overcome the stigma that people are only in therapy if there’s something wrong with them. Multiple phone calls and voicemails are often required to find a therapist accepting new patients, with many unreturned.
If the employee is part of a marginalized population, they may have encountered bias, and if they’re struggling with a mental health issue like anxiety or depression, the entire process likely felt even more exhausting.
So, when they finally meet with a therapist and discover this person doesn’t understand their culture and lived experience, they can quickly arrive at the conclusion that therapy isn’t for them.
Why a diverse provider network is essential
With so many communities facing heightened stress, depression, and anxiety levels from the increase in violence, discrimination, and racial trauma, culturally relevant evidence-based care is a must have.
Only one in three Black Americans who need mental health support receive it, LGBTQ+ individuals are more than twice as likely to experience depression, anxiety, or substance use disorders, and 40% of transgender adults have attempted suicide at least once.
Therapeutic alliance is one of the best predictors of mental health improvement. This happens when a therapist understands their patient’s mental health condition and the kind of treatment they need, as well as their cultural background, language, religion, lived experience, and gender.
The traditional EAP provider matching experience
With a traditional EAP, an employee’s search for a therapist typically begins with a long list of names. There’s no information about the provider beyond their specialty, and there’s also no indication of whether they’re accepting new patients.
So, the onus is on the employee to take the time to reach out to the therapists on this list, delaying access to the support they need.
If their employer steps in to help, they may receive a list of therapists who meet just some of what the employee is looking for. Typically, this is an automated report that’s not very personalized or even vetted, providing little choice—and even less chance of a positive mental health outcome for your employee.
Innovative EAPs provide a completely different experience
With Spring Health, each enrolled employee begins with a clinically-validated, online assessment that screens for over 12 different clinical issues. This takes 3-5 minutes to complete, and then a personalized plan is generated.
If the plan includes therapy, our AI-based technology matches the employee with a therapist, and they can schedule their initial appointment in less than two days.
But we don’t stop there.
Putting on those white gloves
Our white-glove referral service provides personalized matching with a member of our Referral Concierge team, who meets with our customers and prospects to gain a deeper understanding of their search criteria.
This personal engagement helps ensure the best possible match and mental health outcome for each care scenario.
To dig deeper into how this team works, when current and prospective customers have employees who are unable to find the provider they need or want within Spring Health’s Provider Network, our Referral Concierge team springs into action.
Regardless of how complex the request is for a therapist that checks all the boxes, our Referral Concierge team will go to great lengths to help your employees find the right one.
Even when a company hasn’t signed on as a client yet or there isn’t an in-network provider available, we’ll find one off-platform for your employees.
Wondering exactly what this looks like? We’re glad you asked.
Personalized provider matching in action
Spring Health was recently approached by a potential customer that has several Polynesian employees. This company had been looking for a male Polynesian therapist accepting new patients for in-person therapy in Utah for months, and their search kept coming up empty.
The unique criteria included a deep understanding of the Mormon faith, and the cultural background and personal life experiences of Polynesians who have migrated to Utah. Polynesians are often reluctant to even talk about mental health, let alone seek out a therapist.
Our Referral Concierge team found a therapist that fit this exact criterion in 10 days.
A major milestone
This is just one example of our commitment to the best provider matching in the market—and how we go the extra mile.
In fact, our Referral Concierge team just hit a major milestone, referring their 1,000th enrolled employee to care. This is an amazing achievement by an experienced team dedicated to ensuring all employees have equal access to the mental health support they need.
Helping Employees Feel Better, Faster
Our Care Navigators work closely with the Referral Concierge team to help each enrolled employee feel better, faster, and ensure equal access for all.
When an employee joins Spring Health, they’re assigned a dedicated Care Navigator, who is a licensed, master’s level clinician. Care Navigators are available 24/7, providing unlimited support in a variety of ways—including making care recommendations and assessing and de-escalating risk during a crisis.
As our subject matter experts, they leverage their extensive recruiting background and Spring Health’s wealth of resources to fulfill even the most niche requests from our members.
Spring Health studies have shown that employees who work with a Care Navigator are eight times more likely to see a therapist and stay with the same provider. Additionally, employees who are high risk and meet with their Care Navigator improve at a clinical rate that’s almost double those who don’t.
Inclusion matters. We stand alongside every employee.
At Spring Health, we are mildly obsessed with building and curating the most reliable and diverse provider network on the market. We will stop at nothing to find the right fit for every employee, because equal access to mental health support resources for every part of your population matters, now more than ever before.
Our diverse network is a key driver of employee satisfaction and positive clinical outcomes. Here’s a short overview:
Spring Health providers offer enrolled employees more than 12,000 hours of appointment availability per week, with the average employee able to book an in-person or virtual session within two days
The ethnic and gender-based diversity of our network sets us apart from the traditional EAP’s
Our providers specialize in more than 15 different mental health conditions and over 10 patient archetypes, ranging from children to adults, and couples to veterans
Did we mention that they also speak 40 different languages?
This diversity enables our providers to better anticipate and address a wide range of employee needs quickly, with a wealth of different treatment plans
Our relentless pursuit to break down barriers to care
HR leaders are looking for new, innovative approaches to address the large gap that exists between the availability and utilization of mental health benefits by their employees.
Employees want fast access to a comprehensive mental health benefit with high-quality care, and inclusion is a huge component of an effective solution, ensuring no part of the population is left out.
To truly transform mental health challenges in the workplace—and the way people think and feel about mental healthcare—the right support system must be in place.
A key part of this is matching employees with the right provider, and our Referral Concierge team delivers the best matching in the market to spark transformational change in your workplace.
Learn more about how innovative EAPs break down barriers to mental health and drive up utilization at organizations.