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BetterHelp does offer refunds to some customers, going through each case individually. You will need to meet specific criteria to receive your money back. Unfortunately, those exact criteria are not known outside of the BetterHelp company. 

Before contacting BetterHelp, you should have this information to make the process smoother.

Know the compensation amount you wish to be refunded

Have screenshots of your account or issues you had with BetterHelp

Have bank statements

Have any other documents that you might feel could help your cause 

If BetterHelp accepts your request, you will be directed to call them at 888-688-9296. Follow our steps below and learn how to get a refund from BetterHelp.

How to get a refund from BetterHelp

Review the terms and conditions

Contact BetterHelp

Explain your situation

Be persistent but polite

Escalate politely if necessary

Document your communication

Payment method provider

How To Get A Refund From BetterHelp

To request a refund from the online therapy platform, BetterHelp, you can follow these general steps:

1. Review the terms and conditions

Familiarize yourself with BetterHelp’s refund policy or terms of service. Understanding their policy will help you know what to expect and any conditions that may apply to refunds.

2. Contact BetterHelp

Reach out to BetterHelp’s customer support team; you can find them at contact@betterhelp.com

3. Explain your situation

Clearly explain your reasons for requesting a refund. Be specific and provide any relevant details, such as technical issues, dissatisfaction with the service, or any other concerns you may have encountered during your time with BetterHelp.

4. Be persistent but polite

If you encounter difficulties or receive an initial refusal for a refund, politely insist on your request and reiterate your reasons. Remain calm and professional throughout your communication to maintain a constructive dialogue.

5. Escalate politely if necessary

If your initial attempts to secure a refund are unsuccessful, you can consider escalating your request. Ask to speak to a supervisor or manager who may have more authority to handle refund requests. Alternatively, you can inquire about the process for filing a formal complaint or dispute resolution.

6. Document your communication

Keep a record of all your interactions with BetterHelp, including dates, times, and the names of the customer support representatives you spoke with. This documentation can be helpful if you need to escalate the issue or reference it later.

7. Payment method provider

Suppose you paid for BetterHelp using a credit card or other payment method. In that case, you may also have the option to contact your payment provider and inquire about a chargeback or dispute resolution process. However, it’s important to note that pursuing a chargeback should be considered a last resort and may have consequences, such as account suspension or termination.

Remember that the specific refund process may vary depending on the circumstances, the length of your subscription, and the terms and conditions of your agreement with BetterHelp. It’s crucial to refer to their policies and contact customer support directly for the most accurate and up-to-date refund information.

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FAQ

BetterHelp offers refunds to some customers, considering each case individually. You may need to meet specific criteria to receive your money back.

BetterHelp does not have a known practice of refunding customers if they haven’t used the service. However, BetterHelp offers refunds to some customers on a case-to-case basis.

You can cancel BetterHelp at any time for any reason. Once canceled, you will still use BetterHelp until the current pay period is complete.

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