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BetterHelp subscriptions are billed depending on your chosen weekly, monthly, or quarterly plan. Since BetterHelp doesn’t take insurance, you will cover the total cost of your online therapy sessions. We broke down the billing process for you.

How does BetterHelp billing work

Subscription plans

Registration

Payment authorization

Automatic billing

Unused sessions

Cancellation

Account updates

How Does BetterHelp Billing Work

BetterHelp is an online therapy platform that offers subscription-based billing for its services. Here’s how the BetterHelp billing process generally works.

1. Subscription plans

BetterHelp offers different subscription plans based on the frequency of sessions you desire. You can choose between weekly, bi-weekly, or monthly sessions. The pricing varies depending on the plan you select.

2. Registration

To begin using BetterHelp, sign up on their website and create an account. During registration, you’ll be prompted to provide payment information, such as your credit card details.

3. Payment authorization

Once you’ve entered your payment information, BetterHelp will verify and authorize your payment method. They may temporarily hold your card to ensure it is valid.

4. Automatic billing

After verifying your payment information, BetterHelp will automatically charge your credit card based on your selected subscription plan. The billing occurs at the beginning of each billing cycle, according to the frequency of sessions in your chosen plan (e.g., weekly, bi-weekly, or monthly).

5. Unused sessions

If you do not use all allotted therapy sessions within a billing cycle, they do not roll over to the next cycle. BetterHelp operates on a “use it or lose it” basis, meaning you won’t be able to accumulate unused sessions.

6. Cancellation

If you wish to discontinue your subscription, you can cancel it anytime. There is also an option to pause your account up to 7 days. When you cancel, you can still access the service until the end of the current billing cycle. It’s important to note that BetterHelp does not provide prorated refunds for unused sessions if you cancel before the end of the billing cycle.

7. Account updates

You can update your payment information or change your subscription plan anytime through your BetterHelp account.

It’s worth mentioning that specific billing details and policies may vary, so it’s always a good idea to review the terms and conditions on the BetterHelp website or reach out to their customer support for the most accurate and up-to-date information regarding their billing process.

FAQ

No, BetterHelp will charge you either weekly, monthly, or quarterly. You will decide this when you sign up with them.

Yes, you can choose to pay BetterHelp every week. But two more options are paying monthly or quarterly. 

Generally, you will be asked to pay after the in-person therapy session. This is all up to your therapist on how they choose to do it. With an online therapy platform, you can pay weekly, monthly, or quarterly.

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