It might be a confrontation with a colleague who is constantly late to meetings. You might need to finally ask for that raise. Or it could be approaching a coworker to disclose a mental health issue you’ve been struggling with. 

We all face difficult conversations – and difficult people – in our careers. Amy Gallo is a conflict expert, a contributing editor at Harvard Business Review, and author of the book Getting Along: How to Work with Anyone (Even Difficult People). She speaks with host Morra Aarons-Mele about how to keep perspective and prepare for difficult conversations at work.